Privacy & Security

Privacy & Security Policy

Effective Date: [4th July, 2025]

At Herana Luxury Hair, we value your trust—and we are committed to protecting your personal information with the highest standards of privacy and security.

This Privacy & Security Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our website.

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🔐 What Information We Collect

We may collect the following information:
• Your name, email address, phone number, and shipping/billing address
• Payment details (securely processed via trusted third-party payment gateways)
• Order history and customer service interactions
• Website usage data (cookies, browser type, pages visited)

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💼 How We Use Your Information

We use your information to:
• Process your orders and deliver products
• Respond to customer service inquiries
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Share exclusive offers or updates (only if you opt in)

We never sell, rent, or share your personal data with third parties for marketing purposes.

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🛡️ How We Protect Your Data

We take your privacy seriously and use:
• SSL encryption to secure all transactions
• Safe and encrypted payment gateways (M-Pesa, Visa, Mastercard)
• Limited access to personal information internally

Your data is stored securely and only for as long as necessary to fulfill the purposes outlined above.

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🧁 Cookies & Tracking

Our website uses cookies to:
• Save your cart and login preferences
• Analyze traffic and improve site performance

You can adjust cookie settings in your browser at any time.

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📬 Email & Marketing Preferences

You’ll only receive marketing emails if you’ve opted in. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.

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👩🏾💻 Your Rights

You have the right to:
• Request access to your personal data
• Ask us to correct or delete your information
• Opt out of marketing communications

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📩 Contact Us

Have questions or concerns about your privacy?
Email us at heranaluxuryhair@gmail.com